We thrive to deliver the highest quality of products. However, if you are not entirely satisfied with your purchase, we are here to help.
You have 7 calendar days to contact us to return your purchases from the date you received them.
Non-refundable items: For consumer protection and health code reasons, foam toppers, sheets and pillow holders cannot be returned. However, they will be replaced if they were delivered damaged.
Restocking fee: All returns of a LiftMeUp recliner will be subject to a minimum $125 restocking fee (depending on shipping fees) that will be deducted from the amount of your refund.
Upon contacting us and obtaining a Return Good Authorization (RGA) number, please ship the items back in their original packaging with all accessories and ensure that they are properly packaged. You will be responsible for paying the shipping costs to return the items. Shipping costs are non-refundable. We highly recommend you use a carrier that can provide tracking and insurance in case of delay or loss.
Once we receive your items, we will inform you by email. We will inspect the items and notify you on the status of your refund. Any signs of abuse to the LiftMeUp recliner or use not as intended may void your right to a refund.
Note that original shipping and handling charges will not be refunded.
Once your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within the amount of days set by your card issuer’s policies.
Feel free to contact us.